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GENERAL RULES & CONDITIONS OF HIRE

Full rules of the Park may be inspected on request.

1.   Provisional bookings by telephone will be held for FIVE DAYS ONLY. Booking confirmation will be forwarded upon receipt of your deposit.

2.   Deposit payments are NOT REFUNDABLE due to cancellation.

3.   All Credit Card payments are subject to a £5.00 surcharge.

4.   Full payment of holiday balance must be paid at least TWO WEEKS before date of arrival. If initial booking is made fewer than two weeks before requested date of arrival full payment of holiday balance must be made.

5.   The accommodation will be available for occupation between 3 p.m. and 5 p.m. on the arrival day and MUST BE VACATED BY 10 a.m. on departure day. The Park Office closes at 5.00 p.m. Therefore it is essential that holidaymakers arrive between the allotted times.

6.   ANY DISSATISFACTION WITH A HOLIDAY HOME MUST BE NOTIFIED TO THE PARK OFFICE IMMEDIATELY BEFORE THE ACCOMMODATION IS TAKEN UP. No responsibility can be accepted once the chalet is occupied.

7.   If on your arrival you find any items of fittings or utensils broken, damaged or missing please report it to the Park Office.

8.   All the holiday homes are equipped with saucepans, crockery, cutlery etc. Duvets, pillows, pillowcases and bottom sheets are provided. Towels and tea towels ARE NOT PROVIDED.

9.   We would ask that holiday homes be left in a reasonably tidy condition on your departure. Should any damage or breakage occur during your stay, you will be held responsible.

10. No additional persons other than those entered on the booking form may occupy the holiday home unless permission for alterations has been given by the Company in writing.

11. The two-berth and four-berth chalets are exactly that – the capacity of two and four respectively cannot be exceeded. Thus, blow-up/fold-up beds are not permitted.

12. Children must be supervised by their parents or guardians at all times.

13. Children under the age of 15 years must be accompanied by a responsible adult at all times in the Swimming Pool Complex and Family Room.

14. The Swimming Pool opening hours will be at the Company’s discretion. Diving, ball games, airbeds, horseplay etc are not permitted.

15. All outside activities i.e. barbecues, social gatherings etc, must cease by 10.30 p.m. And noise levels must be kept to a minimum after this time. The playing of loud music will not be tolerated.

16. Touring Caravans and tents are not permitted

17. Dogs are welcome but a fee of £12.00 per pet per week will be charged.

18. Dogs MUST BE KEPT ON A SHORT LEAD WHILST ON THE PARK AND EXERCISED OFF THE PARK. Any mess must be cleared away immediately by the owner.

19. Pets are not permitted on the beds or furniture in any of the holiday homes, or in the Swimming Pool Complex, Clubhouse or Children’s play areas.

20. Pets must not be left unaccompanied in a holiday home.

21. No Bicycles, skateboards and roller blades are allowed. Ball games can be played on the grassed areas designated specifically for this purpose and not between the caravans and chalets.

22. Laundry washing should be hung out to dry on the racks provided.

23. For the purpose of maintenance etc, the Management reserves the right to enter any Holiday Home in the absence of its occupant at anytime necessary.

24. If in opinion of the management if any party is guilty of behaviour or conduct prejudicial to the well being of others on the caravan park the Management may re-take possession of the holiday accommodation immediately. No refund of holiday monies will be given.

25. Vandalism will not be tolerated and any person found carrying out a blatant act of vandalism will be held responsible for the cost of the repair/replacement etc.

26. The Bay Caravan Park hereafter called the Operator shall not be liable for any personal injury, loss or damage, to any property, including motor vehicles, motor cycles and the like, however caused, sustained or occasioned to any person for the time being resident or visiting at or in the Operator’s property, unless such loss, damage or injury was caused by their contract of employment or service with the Operator.